Privacy Policy

Last Updated: 16 June 2025

E&E Lighting Australia is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.

2. Collection of Personal Information

We collect personal information that is reasonably necessary for us to carry out our business functions and activities. The types of personal information we may collect include:

Contact Information: Name, address, email address, phone number.
Identification Information: Company name, ABN (if applicable).
Financial Information: Payment details (e.g., credit card information for purchases – this is typically processed securely by third-party payment gateways and not stored directly by us).
Transaction Information: Details about products purchased, order history, payment history.
Communication Information: Records of your correspondence with us (e.g., emails, phone calls, live chat).
Website Usage Data: IP address, browser type, operating system, pages viewed, time spent on site, referring website URLs (collected via cookies and analytics tools). This data is typically aggregated and anonymised where possible.
Enquiry Information: Details you provide when requesting a quote, consultation, or information about our products or services.

How we collect information:

Directly from you when you:
- Place an order through our website or via phone/email.
- Create an account on our website.
- Subscribe to our newsletter or marketing communications.
- Submit an enquiry or request a quote/consultation.
- Interact with us via phone, email, or social media.
- Participate in surveys or promotions.
From third parties where:
- You have authorised us to do so (e.g., from an authorised dealer or service provider).
- It is publicly available.
- We receive referrals from partners.
Through automated technologies when you browse our website (e.g., cookies).

3. Use of Personal Information

We use your personal information for the following purposes:

To process and fulfil your orders and deliver products.
To manage your account and provide customer service.
To respond to your enquiries, requests for quotes, and consultation bookings.
To communicate with you about your orders, products, services, and promotions.
To send you marketing communications (if you have opted-in), including newsletters, product updates, and special offers. You can opt-out at any time.
To improve our products, services, and website based on usage patterns and feedback.
To conduct market research and analysis.
To comply with our legal obligations, resolve disputes, and enforce our agreements.
For internal administrative and operational purposes.

4. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

Service Providers: To third-party service providers who assist us in operating our business, such as:
- Payment gateway providers.
- Shipping and logistics companies.
- IT service providers
- Marketing and communication service providers.
- Professional advisors.
- These third parties are typically obligated to protect your information and use it only for the purposes for which we disclose it to them.
Authorised Dealers/Wholesalers: If you purchase through a wholesaler or require service from an authorised dealer.
Legal Requirements: Where required by law, court order, or government authority.
Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.
With Your Consent: When you provide your consent for us to do so.

We do not sell or rent your personal information to third parties for their marketing purposes without your explicit consent.

5. Overseas Disclosure

We generally store personal information within Australia. However, some of our third-party service providers (e.g., cloud hosting, email service providers) may operate or store data in overseas locations. When we disclose personal information to overseas recipients, we take reasonable steps to ensure that the overseas recipient handles the personal information in accordance with the APPs.

6. Direct Marketing

We may use your personal information to send you direct marketing communications about our products, services, and promotions that we believe may be of interest to you. This may be via email, SMS, or other channels.

You can opt-out of receiving direct marketing communications from us at any time by:

Clicking the “unsubscribe” link in any email communication.
Contacting us directly using the details below.

7. Cookies and Analytics

Our website uses “cookies” and other analytical tools to collect information about how you use our site. Cookies are small text files stored on your device that help us:

Recognise your browser and remember your preferences.
Track your navigation patterns on our site.
Measure the effectiveness of our content and marketing.
Gather aggregated statistical data for analytical purposes.

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.

8. Security of Personal Information

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. These steps include:

Storing personal information in secure systems.
Implementing technical security measures (e.g., encryption, firewalls).
Restricting access to personal information to authorised personnel only.
Regularly reviewing our security practices.

While we strive to protect your personal information, we cannot guarantee the absolute security of any information transmitted over the internet.

9. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.

To request access or correction, please contact us using the details below. We will respond to your request within a reasonable timeframe and, where possible, provide you with access to your information in the manner requested. We may charge a reasonable fee for providing access where permitted by law.

10. Making a Privacy Complaint

If you believe that we have breached the Australian Privacy Principles, or have concerns about how we have handled your personal information, please contact us in writing at the details below.

We will acknowledge your complaint and respond within a reasonable timeframe (usually 30 days). We will investigate your complaint and take reasonable steps to resolve it.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Contact Us

If you have any questions about this Privacy Policy, our privacy practices, or wish to make a complaint or request access/correction to your personal information, please contact our Privacy Officer at:

E&E Lighting Australia Email:
sales@eelighting.com.au

Phone: 0487 248 481

Address: 31 Nicholas Drive, Dandenong South, 3175 Victoria

Important Note: It is highly recommended that you have these policies reviewed by a legal professional to ensure they fully comply with Australian laws and accurately reflect the specific operations and data handling practices of E&E Lighting Australia.

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Important Note:
It is highly recommended that you have these policies reviewed by a legal professional to ensure they fully comply with Australian laws and accurately reflect the specific operations and data handling practices of E&E Lighting Australia.