Warranty Policy

Last Updated: 16 June 2025

At E&E Lighting Australia, we are committed to providing high-quality, reliable Exit and Emergency Lighting products. We stand behind the quality of our products and offer the following warranty. This Warranty Policy applies to products purchased directly from E&E Lighting Australia or through our authorised distributors within Australia.

1. Manufacturer's Warranty

  • All products supplied by E&E Lighting Australia are covered by a manufacturer’s warranty against defects in materials and workmanship. The specific warranty period varies by product type. Please refer to the individual product’s packaging, specification sheet, or our website for the exact warranty period applicable to your purchase.
  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

2. Warranty Period

  • The warranty period commences from the date of purchase by the original end-user. Proof of purchase (e.g., invoice, receipt) is required to validate a warranty claim.
  • Typical warranty periods for E&E Lighting Australia products are:
    • LED Luminaires:
       [e.g., 3 years]
    • Batteries (Internal to Luminaires): 
      [e.g., 1 year]
    • Other Components/Accessories:
       [e.g., 1 year]
    • Please note: These are examples. You must insert the actual warranty periods for your products.

3. What the Warranty Covers

  • This warranty covers defects in materials and workmanship under normal use and service within the specified warranty period.
  • Covered defects include:
    • Failure of components to function as intended.
    • Manufacturing faults that prevent the product from operating to its specifications.

4. What the Warranty Does NOT Cover (Exclusions)

This warranty does not cover:

  • Damage caused by improper installation, misuse, abuse, neglect, accident, alteration, or acts of God (e.g., lightning, floods).
  • Damage caused by non-compliance with the product’s installation instructions or operational manual.
  • Damage due to power surges, incorrect voltage, or inadequate electrical supply.
  • Normal wear and tear, including but not limited to, cosmetic damage, discolouration, or gradual degradation of light output over time consistent with the product’s rated lifespan.
  • Products that have been repaired or modified by unauthorised persons.
  • Damage resulting from inadequate maintenance or failure to adhere to recommended testing and maintenance schedules (e.g., AS2293 compliance).
  • Products used for purposes other than their intended design.
  • Consumable parts (e.g., certain types of non-rechargeable batteries, unless specifically stated otherwise).
  • Costs associated with the removal or re-installation of the faulty product.
  • Any indirect, incidental, or consequential damages arising from the use or inability to use the product.

5. How to Make a Warranty Claim

To make a warranty claim, please follow these steps:

  1. Contact Us: Notify E&E Lighting Australia’s customer service team as soon as you identify a potential defect. You can reach us at:
  2. Provide Information: Be prepared to provide the following information:
    • Your contact details.
    • Proof of purchase (e.g., invoice number, date of purchase).
    • Product model number and serial number (if applicable).
    • A detailed description of the defect or issue.
    • Photos or videos of the defect (if helpful).
  3. Assessment: We may require you to return the product for inspection, or we may arrange for an authorised representative to assess the product on-site. You may be responsible for the cost of returning the product, which will be reimbursed if the claim is deemed valid.
  4. Resolution: If the product is found to have a manufacturing defect covered by the warranty, E&E Lighting Australia will, at its discretion, repair or replace the faulty product, or offer a refund.

6. Limitation of Liability

  • To the fullest extent permitted by law, the liability of E&E Lighting Australia under this warranty is limited to the repair, replacement, or refund of the product. We are not liable for any other loss or damage, whether direct or indirect, arising from the use or inability to use our products, including but not limited to loss of profit, loss of revenue, or damage to property.

7. General

  • This Warranty Policy applies only to products purchased and used within Australia.
  • No distributor, reseller, agent, or employee of E&E Lighting Australia is authorised to make any modification, extension, or addition to this warranty.
  • This warranty is transferable to subsequent owners of the product, provided original proof of purchase is available.

Contact Us

For any questions regarding our Warranty Policy or to make a claim, please contact us: E&E Lighting Australia

Email Address  sales@eelighting.com.au

Phone Number 0487 248 481

Contact us

If you have any questions about these Terms, please contact us at:

  • Email Address : sales@eelighting.com.au
  • Phone Number : 0487 248 481
Contact Us