Terms and Conditions of Sale

Last Updated: 16 June 2025

Welcome to E&E Lighting Australia. These Terms and Conditions of Sale (“Terms”) govern the sale of products by E&E Lighting Australia our to you, the customer your. By placing an order for products with us, you agree to be bound by these Terms. Please read them carefully before making any purchase.

1. Product Information and Availability

Accuracy of Information: We strive to ensure that all product descriptions, images, specifications, and prices displayed on our website or in our catalogues are accurate and up-to-date. However, errors, inaccuracies, or omissions may occur. We reserve the right to correct any such errors, change product information, or update pricing at any time without prior notice.
Availability: All products are offered subject to availability. While we endeavour to keep our stock levels accurate, there may be instances where a product ordered is out of stock. In such cases, we will notify you promptly and offer alternative solutions, such as a refund, exchange, or backorder.

2. Pricing

Currency: All prices are stated in Australian Dollars (AUD).
GST: Prices displayed are inclusive of the Australian Goods and Services Tax (GST) where applicable, unless otherwise stated.
Exclusions: Prices do not include delivery charges, installation costs, or any other additional services unless explicitly stated. Delivery charges will be calculated and added to your total order value at checkout.
Price Changes: We reserve the right to change product prices at any time without prior notice. The price applicable to your order will be the price displayed at the time your order is confirmed.

3. Orders

Order Placement: Orders can be placed through our website, via phone, or through other agreed-upon channels. By placing an order, you are making an offer to purchase the selected products under these Terms.
Order Acceptance: All orders are subject to our acceptance. An order is not deemed accepted until we send you a confirmation of dispatch. We reserve the right to decline any order for any reason, including but not limited to, product unavailability, errors in pricing or product description, or suspected fraudulent activity.
Minimum Order: State if there is a minimum order value, e.g., “A minimum order value of $X applies to all purchases.”

4. Payment

Payment Methods: We accept payment via [List all accepted payment methods, e.g., Visa, MasterCard, American Express, PayPal, Bank Transfer].
Payment Terms: Full payment for your order, including delivery charges, must be received and cleared before products are dispatched, unless otherwise agreed for approved trade accounts.
Overdue Accounts: For approved trade accounts with credit terms, if payment is not received by the due date, we reserve the right to charge interest on overdue amounts at a rate of [e.g., 10%] per annum, calculated daily, and to recover any collection costs incurred.

5. Delivery

Delivery Locations: We deliver across Australia. Specific delivery limitations or additional charges may apply to remote or difficult-to-access locations. Please check with us if you have concerns about your delivery address.
Delivery Times: Estimated delivery times are provided as a guide only and commence from the date of dispatch. While we make every reasonable effort to deliver products within the estimated timeframe, we are not liable for any delays, losses, or damages incurred due to unforeseen circumstances or events beyond our control (e.g., freight delays, natural disasters).
Risk and Title: Risk of loss and damage to products passes to you upon delivery. Title to the products passes to you upon receipt of full payment.
Acceptance of Delivery: It is your responsibility to ensure that someone is available to accept delivery. If no one is available, redelivery charges may apply. Please inspect your order immediately upon receipt for any damage or discrepancies and notify us within [e.g., 48 hours] of delivery if there are any issues.

6. Returns, Refunds, and Cancellations

Cancellations: Orders may be cancelled prior to dispatch by contacting our customer service team. Once an order has been dispatched, it cannot be cancelled.
Change of Mind Returns: We may accept returns for change of mind within [e.g., 14 days] of purchase, provided the product is unused, in its original undamaged packaging, and in a resalable condition. A restocking fee of [e.g., 15%] may apply, and you will be responsible for return shipping costs. Proof of purchase is required.
Faulty or Incorrect Products: If a product is faulty, not as described, or an incorrect item was supplied, please contact us immediately. We will assess the issue and, in accordance with the Australian Consumer Law, offer a repair, replacement, or refund where appropriate. We will cover reasonable return shipping costs for confirmed faulty or incorrect items.

7. Warranty

All products sold by E&E Lighting Australia are covered by a manufacturer’s warranty. Specific details regarding warranty periods, coverage, limitations, and the claims process are outlined in our separate Warranty Policy available on our website. Our warranties are in addition to your rights under the Australian Consumer Law.

8. Limitation of Liability

To the maximum extent permitted by law, E&E Lighting Australia’s total liability for any claim arising out of or in connection with the sale of products, whether in contract, tort (including negligence), statute, or otherwise, shall be limited to the purchase price paid for the specific product(s) giving rise to the claim. We shall not be liable for any indirect, incidental, special, punitive, or consequential loss or damage, including but not limited to loss of profits, revenue, data, or goodwill.

9. Intellectual Property

All intellectual property rights, including trademarks, copyrights, designs, and patents, associated with the E&E Lighting Australia brand, products, website content, and marketing materials are owned by E&E Lighting Australia or our licensors. You are not permitted to use any of our intellectual property without our prior written consent.

10. Privacy Policy

We collect, use, store, and disclose personal information in accordance with our Privacy Policy. By placing an order with us, you consent to the collection, use, and disclosure of your personal information as described in our Privacy Policy.

11. Governing Law

These Terms are governed by the laws of [Specify State/Territory, e.g., Victoria], Australia. You agree to submit to the non-exclusive jurisdiction of the courts of that State/Territory in relation to any dispute arising from these Terms.

12. Amendments

We reserve the right to amend these Terms at any time by posting updated Terms on our website. The updated Terms will take effect immediately upon posting. Your continued use of our services or placement of orders after any such amendment constitutes your acceptance of the amended Terms.

Contact Us

If you have any questions about these Terms, please contact us at:

Email Address sales@eelighting.com.au

Phone Number0487 248 481

Contact us